Spiral Auger Stopping / Unit Not Freezing: Reset Sensors
Q1. Is the problem limited to ONE side of the unit or BOTH sides of the unit?
Q2. Have you followed all steps to reset sensors, unplugged machine and slowly turned switched on one by one ensuring the augers are turning on both sides and the unit os set to Freeze mode (switches UP) on both sides and mix at correct ratio on BOTH sides?
If it's stopping it usually means too much water in the mix which will cause it to freeze over and stop gears so as not to blow up the motor
Ensure you have enough syrup in mix and if any condensation adds to water you need to add syrup and reduce setting at rear to much less Icey
This part is essential if it is not freezing: Turn off unit at power then turn off all switches and reset thermostat by turning on again after 1 minute; slowly turning switches back on one by one after reducing setting at rear to much lower number (near “1”)….It is imperative you follow these steps exactly to RESET the thermostat sensors if the unit is not freezing up...
Unit may be on or near minimum or maximum freeze which may be too high or low in winter or too high if no alcohol has been added
Also ensure you've lubricated all the seals
Augers / spirals can also catch if unit not lubed adequately. You may need to remove bowls and augers then lube then restart with correctly measured mix
Never use poor grade or weak mix and always use approved slush syrup or damage may result
If the above steps have all been followed and sensors have been reset and mix is correct, then you may want to get a refrigeration mechanic to check your unit for a service:
All So Cool - Mansfield QLD (near Brisbane) - allsocool.com.au - 0418719604
Brett Bolton Electrical - Weipa QLD - 0429991341
Dymanic Refrigeration Solutions - Winnellie NT - 1300112187
Why is it when I pull the handle down no ice comes out, only liquid, even though the slush machine is frozen?
If this situation happens it means that a piece of ice that is bigger then the hole were the slushie exits from has blocked this hole. This occasionally happens when a piece of ice misses being broken up by the moving spiral.
All you need to do is pull down on the handle of the slushie machine. This will lift the white tube attached to the handle exposing the slushie exit hole. If you get a straw and poke it up the handle column and then push it across horizontally into the slushie machine, you will be able to push that ice cube back into the machine which will then be broken up by the moving spiral and the slush will then come out freely.
Why is only one side of my slush machine frozen?
In 99% of cases, this is nothing to worry about as it is just the way the slush machine freezing process works. The slush machine will start freezing the left bowl first, then move to the to the right bowl. If after 2 hours one side is still not frozen, then it may be a solenoid problem. If this is the case, contcat a service techician in your area & contact us for spare parts.
Why is the tap dripping?
In rare instances the taps may get a slight drip. In most cases, as the slush machine freezes up the dripping will stop. Just keep a jug underneath the slush machine and you can pour the slush mix back in when it is frozen. If it doesn’t stop, your handle seal may need to be changed or lubricated with Lubrifilm. Please follow instructions & ensure you lubricate the seals regularly.
Why is the machine not freezing?
In most cases, there is an issue with the environment surrounding the slush machine, not the slush machine itself.
Make sure there is at least 30 cm’s of space at the back of the slush machine and on either side of the machine so the slush machine can draw in fresh air and expel hot air.
Make sure your slush machine is not sitting in direct sunlight or in an area were there is a lot of heat like next to an oven or barbeque.
Make sure the slush machine is turned on and that the switches have not been switched to defrost mode.
Make sure the slush machine is powered on and that the power supply is not cutting out. The slush machine must be connected to a power point directly and not to a power board, and must not have other appliances connected to the same power point as the slush machine draws a lot of power.
If you don’t see any ice in your slush machine after 2 hours, please call a technician in your area to service your slush machine.
Why is my slush machine making a clicking noise?
Some of the time a slush machine will make a clicking noise. This is nothing to worry about as it is just the slush machine adjusting the torque tension inside the machine to ensure it produces the correct slush ice consistency.
What's the difference between a Slush, Slushy, Slurpee, Frozen Cocktail & Granita Drink Machine?
Granita or Frozen Cocktail or Slushee / Slush Machines are known by many names & are the same machine. These are simply different names used to refer to a frozen drink machine unit.
The units make Slushies, Cocktails or Granita Drinks.
They are frozen icey drinks with flavour and can contain Slush Mahcine Syrup or Juice and can be made with or wothout alcohol.